services

ENSURING THE COMPETITIVENESS OF OUR CUSTOMERS

Jutel offers a wide range of professional services and workshops for new and existing customers alike. Our Customer Success team helps our customers to maximize the benefits of Jutel products, and make their workflow as efficient as possible.

We ensure that the launch is smooth

Jutel offers a variety of workshops for Jutel customers to ensure a smooth transition from their old systems and working practices to the modern radio workflow. The Jutel consulting services and workshops cover topics like requirement verification, system design, project and implementation planning, system health check and maintenance strategy.

When a new broadcast management system is brought on-air, the first hours and days are the most critical and mentally challenging for users. Jutel provides professional support that will help you to manage this crucial period. The length of this on-site support can be agreed on a case-by-case basis, depending on the skill level of the users.

Continuous support after the deployment

The Jutel services include consulting and workshops, 24/7 help desk, customization, on-site support, installation, and training.

Jutel offers a variety of workshops for customers to ensure a smooth transition from their old systems and working practices to the modern radio workflow. The Jutel consulting services and workshops cover topics like requirement verification, system design, project and implementation planning, system health check and maintenance strategy.

Available 24/7

With Jutel, support is always near. Our wide range of support services include:

  • 24/7 help desk
  • e-mail support
  • electronic request and defect tracking system
  • remote system health checks and problem resolution.

Our support services also include free software updates for customers with continuous Support and Maintenance Agreement coverage.

We’ll be there with you

Jutel also offers on-site support for the first hours and days, when a new broadcast management system is brought on-air. Our professional support will help you to manage this crucial period. The length of this on-site support can be agreed on a case-by-case basis, depending on the skill level of the users.